Returns Policy: Thank you for shopping with us! We strive to ensure you are delighted with your purchase. However, if you need to return an item, please follow our returns policy outlined below:
- Eligibility for Returns: Items can be returned within 30 days of receipt for a full refund or exchange, provided they are in their original condition, unworn, and with all tags attached.
- Non-Returnable Items: Unfortunately, we cannot accept returns on personalized or custom items, as well as digital downloads.
- Return Process: To initiate a return, please contact our customer service at [email protected] with your order number and reason for the return. We will provide you with a return authorization and instructions for shipping.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. In such cases, we will cover the shipping costs.
- Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days.
- Exchanges: If you need to exchange an item for a different size or color, please follow the return process above, and place a new order for the desired item.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
- Thank you for your understanding, and we appreciate your support.